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FAQs
General
What is Casablanca?
What are Casablanca's features?
How can I install Casablanca on my computer?
When will the commercial version be released?
Revolution or Innovation?
Does Casablanca work with all video call solutions?
Can the user do something else (like look at their cell phone) and still appear present in the call?
Does Casablanca also work with two monitors?
How is Casablanca better than other solutions?
Installation and usage
What are the system requirements?
Will Casablanca run on Mac?
Why do I see a black screen in my video conferencing tool, even if I select the Casablanca camera as the source?
Why do I get an error message when I try to install the new version of Casablanca?
How do I select Casablanca as the camera source?
I have installed Casablanca on my Mac, but the software does not start when I open it. How can I fix this?
Can I use the same product key for Mac and Windows?
Are there any instructions on how to work with the Casablanca software?
Can I also upload my own videos to the Casablanca app to customize the head and eyes?
Wenn ich eine externe Kamera verwende, funktioniert Casablanca im nächsten Call nicht mehr. Was tun?
The video output of my Casablanca app is blurred or distorted. What can I do?
Feedback
I have installed and tested Casablanca. What should I do now?
I have taken some screenshots and videos that I want to share with you. What should I do?
Can't find an answer to your question?
Drop us an email and let us know directly how we can help you.
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